This Privacy Policy (“Privacy Policy”) explains what information V Catch (“V Catch BPO services”, also referred to as “we”, “us”, or “our”) collects from individuals who visit the V Catch website (the “Site”). The Privacy Policy also explains how V Catch BPO services uses and maintains that information.
CHANGES TO THE PRIVACY POLICY
If we decide to change our Privacy Policy, we will post those changes on the site under the tab “Privacy Policy”, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to update or modify the Privacy Policy at any time. If we make any changes to the Privacy Policy, we will post the updated Privacy Policy on our Site, so please review it frequently.
The Privacy Policy applies only to information collected on the Site and not to information collected or obtained from other sources.
INFORMATION COLLECTED
We collect two kinds of information through the Site. The first kind of information is Personally Identifiable Information that can identify you as a specific individual – such as your name, email address, contact number, etc. (“PII”). We only collect PII when you have contacted us directly or registered with us (see “Collection of Personally Identifiable Information” below).
The second kind of information is non-personally identifiable information (“NPII”) collected and stored automatically by many websites. It includes, for example, information about your Internet service provider, type of browser, geographical location, operating system, and pages viewed on the Site. Although this information is related to you, it is not associated with your PII, and cannot be linked to you personally.
If you do not want your information to be collected and used as provided in this Privacy Policy, you should not access or use the Site or register with us.
COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION
PII is collected by the Site only when you provide it to us by using one of the following Site features:
- Direct Communication: When you communicate with us via email under the “Contact” tab. We ask that you provide us your name, email address and phone number so that we can send you a proper response.
- Service Bookings & Enquiries: When submitting forms for business inquiries or career applications, you submit (a) name, (b) phone number, (c) email address, (d) address, (e) city, state, pin-code, and (f) payment or service details as requested from time to time.
- Social Media Features and Widgets: The Site includes Social Media Features and Widgets (“Features and Widgets”), such as V Catch BPO services profiles on LinkedIn, Instagram, and WhatsApp, or other interactive mini programs running on our Site. These features may collect your IP address, pages visited, and set cookies to function properly.
UPDATING YOUR PERSONALLY IDENTIFIABLE INFORMATION
We will retain your information for as long as needed to provide you services, or as necessary to comply with our legal obligations, resolution of disputes, and enforcement of our agreements. You may update, correct, amend or request to remove your PII from our systems by emailing us at reach@vcatch.in.
CHILDREN’S PRIVACY
The Site and all information, content and materials contained on the Site are neither intended for, nor directed to, nor to be accessed by persons under the age of 18. We do not knowingly collect PII from anyone under 18 years of age. We will remove from our files any PII of anyone discovered to be under 18 years old.
USE AND SHARING OF PERSONALLY IDENTIFIABLE INFORMATION
We reserve the right to use PII: (1) for the specific purpose for which such information was provided; (2) for the purposes disclosed at the time such information is provided; or (3) as disclosed in this Privacy Policy.
We do not share, sell or trade any of your PII with any third parties other than described herein. We may share your PII with our parent company and companies owned by our parent company (collectively “Related Companies”).
We and our Related Companies may provide access to your PII when legally required to do so, to cooperate with police investigations or legal proceedings, to protect against misuse or unauthorized use of the Site, to limit our legal liability, and to protect the rights, property or safety of users or the public.
We may also disclose PII to outside companies and consultants that help bring you the services we offer (e.g., managing database customer information, email distribution, data collection, data storage, fraud prevention, and phone customer support). These third parties agree to keep all information confidential.
COOKIES & WEB BEACONS
A “cookie” is a small text file placed on your hard disk by a web server to customize your experience and collect Internet traffic statistics. Cookies cannot run programs or deliver viruses to your computer.
You can set your browser to reject cookies. However, declining cookies may affect your ability to use some interactive features on the Site.
Web beacons (single-pixel gifs) may be used to assist in delivering cookies, count users who have visited Site pages, and compile aggregated campaign statistics. We never allow web beacons to collect or access your PII.
SECURITY
We have implemented technical, administrative and physical security measures to protect Information from unauthorized access and improper use. We keep information on servers protected by firewalls and located in a physically secure facility accessible only to authorized employees under ISO 27001 data protection protocols.
LINKS FROM THE SITE
The Site may provide links to third-party partner websites. This Privacy Policy does not apply to your use of those external sites. We encourage you to read the privacy notices posted on those websites.
QUESTIONS AND CONCERNS
If you have any questions or concerns about this Privacy Policy or its implementation, please email us at reach@vcatch.in.
Effective Date: June 1st, 2023
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